d21 Privacy Policy —
How We Protect Your Data
This page clearly explains how d21 collects, uses, stores, and protects the personal information of Malaysian users. Your privacy is our priority, and we are committed to ensuring your data is handled responsibly.
Information We Collect When You Use d21
When you register and use the d21 platform, we collect several categories of information necessary to provide you with a secure, functional, and relevant experience.
Account Information
This includes your full name, date of birth, email address, phone number, and the username you registered with. This information is used to verify your identity and grant access to your account.
Payment Information
To process deposits and withdrawals in MYR (RM), we store transaction records including the payment method used (such as FPX or TNG eWallet), amount, and date. We do not store your full card number or banking password — this data is processed directly by approved payment providers.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and screen resolution. This information helps us optimise the platform experience across Android, iOS, and web browsers.
Usage Data
Platform activity records — such as games played, bets placed, session duration, and interactions with platform features — are collected for service improvement and internal analysis.
Contents of This Policy
- Information We Collect
- How We Use Your Data
- Cookies & Tracking
- Storage & Security
- Third-Party Sharing
- User Rights & Contact Us
How Your Information Is Used
Your personal information is used to create and manage your d21 account, verify logins, process support requests, and keep your account secure from unauthorised access.
Payment data is used solely for processing deposits and withdrawals in MYR (RM). Transaction records are stored so you can review your account's financial history at any time.
Aggregated usage data (with no individual identification) helps us understand how users interact with the platform, identify technical issues, and continuously improve the mobile experience.
Cookies and Tracking Technologies on the d21 Platform
D21 uses cookies and similar tracking technologies to enhance platform functionality and the user experience. Cookies are small data files stored on your device when you visit our platform.
The types of cookies we use include:
- Session Cookies — used to maintain your login session and ensure security while you use the platform. These cookies are deleted when you log out or close your browser.
- Preference Cookies — store preferences such as your chosen language and display settings so you do not have to reconfigure them each time you log in.
- Analytics Cookies — collect aggregated usage data to help us understand which parts of the platform are most frequently used and which areas need improvement.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect login functionality and account security.
How We Store and Protect Your Data
The technical and operational measures d21 has in place to keep your information secure.
Encryption & Technical Security
All data transmitted between your device and d21's servers is protected by SSL (Secure Socket Layer) encryption. This ensures that login credentials, payment data, and transaction records cannot be intercepted by third parties during transmission.
Passwords are stored in encrypted form using a secure hashing algorithm. We do not store passwords in plain text, and no d21 employee is able to view your account password.
- SSL encryption across all pages
- Passwords stored in hashed form
- Firewall-protected servers
- Continuous security monitoring
Third-Party Sharing
D21 does not sell, rent, or disclose your personal information to third parties for marketing purposes. Your information is only shared in the following circumstances:
- Approved payment providers (such as banks and e-wallet providers) to process transactions in MYR
- Malaysian legal authorities or government agencies when required by applicable law
- Technical service providers that support platform operations, bound by strict confidentiality agreements
In all of the above cases, only the minimum necessary information will be shared.
Your Rights as a d21 User and How to Contact Us
As a d21 user, you have the following rights regarding your personal data:
- Right to Access — You may request a copy of the personal information we hold about you by contacting our support team.
- Right to Correction — If the information we hold is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly in your account settings.
- Right to Deletion — You may request the deletion of your account and associated data by contacting support. Requests will be processed once any outstanding account balance has been settled and the minimum retention period required by law has been met.
- Right to Object — You may object to the processing of your data for specific purposes by notifying us.
Changes to this Privacy Policy take effect upon publication on the platform. It is the user's responsibility to review this page periodically. Continued use after changes are published will be considered acceptance of the latest version of this policy.
For any enquiries regarding your data privacy, contact us at: [email protected]